Terms and Conditions

Payment

Our preferred method of payment method is payment by invoice.

The invoice will be sent to the email you have provided with information on how to pay the invoice. If no payment arrangements/confirmations have been received within 30 business days after receiving the invoice and at least 2 weeks before the course starts we reserve the right to cancel your participation.

Cancellation policies

Cancellation by Registrant

To cancel a registration and be eligible for a refund of course fees, you must notify DTU by e-mail to learnforlife@dtu.dk, cc to jenhem@dtu.dk. Fees are refunded according to the following schedule:

• 100% refund  if notification is received at the latest 8 weeks prior to the course starts. 
• 50% refund – If notification is received 5-8 weeks in advance of course start date
• No refund will be issued if notice is received less than 4 weeks in advance of the course start date.

If you are not able to participate in the event, a colleague is welcome to attend in your place, substitutions may be made up to two business days prior to the course start date. Notify DTU by e-mail to learnforlife@dtu.dk, cc to jenhem@dtu.dk, and please include the name and email contact for the replacement.

Cancellation by DTU
DTU retains the right to cancel a continuing education short course no less than 4 weeks  in advance of the scheduled course start date. Registrants will be notified by DTU if a course is cancelled and will receive a full refund of registration fees paid. DTU is not responsible for airfare penalties or other costs incurred due to cancellation. In case a speaker will not be able to present his/her lecture, due to unforeseen circumstances, DTU will keep the right to arrange a replacement or cancel that presentation.

Pre-Course Communication
Upon successful registration for a course, you will receive an automatically-generated email confirming your registration. If you do not receive this within two business days of registering for a course, please contact learnforlife@dtu.dk, cc to jenhem@dtu.dk to confirm your registration.

Once registered, confirmed course participants will receive an email approximately three weeks before the scheduled course with detailed information regarding travel to DTU, parking information, and any other relevant information.

Waitlist policy

If a course you want to take is already full, you are welcome to jenhem@dtu.dk and ask to be placed on a waitlist for that course. The waitlist is used to fill any seats that become available when individuals registered for the course are unable to attend. If one or more seats become available, individuals on the waitlist are contacted in the order in which they were added to the list.

In addition to ensuring popular courses remain full, waitlists provide a means of tracking interest and determining if additional sessions are necessary. DTU makes every effort to schedule additional course offerings if sufficient people are wait-listed. If a new offering is scheduled, those on the waitlist are notified before registration opens to the public.

Placement on a waitlist does not commit individuals to attend a course. It simply ensures that they are given first opportunity to enroll if a seat becomes available in a full course and that they are among the first to know if an additional course offering is scheduled during the current year.